"I am a deeply superficial person."Andy Warhol
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Voice Over IP (VoIP) Explained
Voice over IP, or VoIP had become a buzzword in the past few years because it represents a more cost effective model for transmitting voice conversations than the old circuit switched networks. The existing telephone infrastructure consists of physical ...
10 Tips To Select The Best VoIP Provider
Once you have decided to use VoIP services, the next step is to select the VoIP provider who suits your needs the best and offers you hassle-free service at a good price. If you look around in the market, you'll find various providers who offer several ...
Your Regular Telephone Line Or VoIP Phone Service?
A mother from Miami, Florida has a son who is currently studying for his business administration degree at the University of North Carolina. She usually communicates to her son through their regular home telephone line. Although she is willing to spend ...
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A recent survey conducted by Emprix revealed that more than one third of all VoIP service providers, which includes Hosted PBX service, are unable to recognize they have a service quality problem until a customer complaint is received.
In a world where mission critical business applications routinely flow through data networks, it is distressing that no monitoring capability exists for many service providers of our newest and best technology. In the enterprise market, the financial viability of a business can very well depend on a vendor's technical strength and on their capability to proactively monitor and fix problems before the end user is affected.
Before selecting a vendor for your VoIP Hosted PBX service make sure they are equipped with the proper Network Management System (NMS) for their VoIP deployments, one that allows their Network Operations and Field Technicians to identify and troubleshoot VoIP problems without relying upon a complaint from you to trigger an action on their part.
Your Hosted PBX provider should have the capability to proactively monitor detailed call quality statistics including MOS, jitter, latency, and other measurements. State-of-the-Art network monitoring systems have advanced diagnostics linked to an online knowledgebases that automatically provide network technicians with troubleshooting tips. This capability dramatically reduces the effort and time required to identify the root cause of poor quality calls, and more importantly it reduces the time that your business is affected by the trouble.
Their system should also incorporate trend analysis and pro-active notification of poor VoIP call performance so that the network technician is able to identify and resolve issues that would otherwise impact VoIP service delivery to your business. With the proper network management system, in the event that you do have a problem, it is likely that the trouble can be rectified remotely rather than waiting for a time-consuming truckroll.
When you are in the process of evaluating Hosted PBX service offerings, make sure that your evaluation criteria is heavily weighted to include the vendor's network monitoring capabilities, and that they have the proper tools to effectively measure, monitor and manage all of their VoIP endpoints.
Whatever you do, don't buy VoIP service from a "blind" provider.
About The Author
Bill Casey is the Vice President of Marketing for Reignmaker Communications, Headquartered in Atlanta, Georgia. Reignmaker offers REIGN-FREE Hosted PBX service. Call 877-VOIP.4U2 for information or visit www.reignmaker.net.
sales@reignmaker.net
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