Voice Over Internet Protocol (VoIP) - All the Information You Need VoIP technology is revolutionary in that it combines internet access with telephone service therefore utilizing the same technology for two very different things. Now, instead of having a traditional phone connection, VoIP technology enables you to use ... Voice Over IP - Understanding What VoIP Has To Offer Advantages and Features of VoIP Studies suggest that millions of households will soon be using VoIP phone services in the next couple of years. One of the reasons VoIP is catching on so fast is it offers a wealth of features and advantages over ... VoIP - ISP's Need To Improve for Small Businesses To take up I'm a manager in a small UK company whose portfolio also includes looking after the company's computers and telecommunications. On a daily basis I am contacted by telecom firms asking me if they can take 'just 10 minutes of my time to save me 60% on my ...
The REAL Benefits of VoIP
You may not have considered it but there are many benefits that businesses can achieve by utilising data networks to carry their voice traffic (VoIP). By marrying this voice traffic with data traffic (IP Telephony) it becomes even more powerful.
Here are a few examples;
Cheaper Phone Calls - as your utilising existing data networks
Simpler Infrastructure - one set of CAT5 cables
Scalable - simply extend the existing data network
Reduced Operating Costs - converged system is simpler to manage
Enhanced Customer Service - "Click to Talk" web services and easy role out application like call centres
Flexibility - Remote or home workers can work as if in the office
Its fair to say that most people focus on the costs savings but in most cases the business improvements far out way the costs savings.
For example if your business operated from multiple sites it would be possible to have a single centralised system located at one site, with optimal staffing resources to operate, manage and support. No need to have 3 receptionists when one will do!
Say you had staff that wanted to work from home or from a remote office. With this technology it would be easy to give them the look and feel of being in the office and the transparency that their co-workers and customers enjoy.
Rolling out a distributed business application such as a contact centre or call centre is much easier and more robust.
But....its not that simple to get right!
You must consider;
Quality of Service - across the data network
Reliability – Think when did your LAN / telephone system last fail?
Security - May increase exposure to data and voice
Support - Which department is now responsible - training?
With the latest handsets it is possible for them to act like a PC with their own IP address and with the right handsets they can even run XML applications cutting down the need for unnecessary PC's etc.
To get it right requires the right planning and foresight to make sure that your systems will grow and deliver the maximum benefit with the minimum risk.
About the Author Nicholas Windley is a strategic ICT consultant with Comz4Biz and business owner.
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